Privacy Policy — bv1188

1. Introduction

bv1188 ("bv1188", "we", "our", "us") operates the online gaming and sports betting platform accessible at bv1188.biz. We are committed to protecting the privacy and personal data of all individuals who register an account, visit our website, or otherwise interact with the bv1188 platform.

This Privacy Policy ("Policy") describes in detail what personal data bv1188 collects, the purposes for which it is processed, the legal bases on which that processing rests, the circumstances under which data may be shared with third parties, and the rights available to you as a data subject. This Policy applies to all services offered through the bv1188 platform, including casino games, live dealer tables, sports betting, payment processing, customer support, and any promotional communications.

This Policy should be read alongside our Terms & Conditions, available at /terms-conditions, and our Responsible Gaming Policy, available at /responsible-gaming, both of which are incorporated by reference.

2. Data Controller

For the purposes of this Privacy Policy, bv1188 acts as the data controller in respect of personal data collected through the bv1188 platform. As data controller, bv1188 determines the purposes for which and the means by which personal data is processed. All enquiries relating to data privacy, data subject rights requests, and this Policy should be directed to our dedicated privacy contact:

• Platform: bv1188
• Website: bv1188.biz
• Privacy Contact Email: [email protected]
• Response Time: Within 30 calendar days of receipt of a verifiable data subject request

3. Data We Collect

bv1188 collects the following categories of personal data in the course of operating our platform and providing services to registered players:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, city or district of residence	Account communication, support, promotional messaging
Financial Data	bKash / Nagad / Rocket / Upay mobile wallet numbers, USDT / BTC wallet addresses, transaction history	Payment processing, fraud prevention, withdrawal verification
Technical Data	IP address, device type, browser type and version, operating system, session duration	Platform security, fraud detection, service optimisation
Usage Data	Games played, bets placed, stakes, win/loss history, bonus redemptions, session logs	Personalisation, responsible gaming monitoring, bonus eligibility
Communications Data	Live chat transcripts, support email exchanges, voluntary feedback submissions	Customer support, quality assurance, dispute resolution
KYC Documents	Scanned National ID / passport, proof of address, selfie verification images	Identity verification, anti-money laundering (AML) compliance

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

4. How We Collect Data

bv1188 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or responding to surveys or promotions.
• Automated technologies: When you access the bv1188 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 9 for full details on our cookie practices.
• Third-party sources: We may receive data about you from KYC verification providers, payment processors (including bKash, Nagad, Rocket, and Upay), fraud detection services, and publicly available sources where this is necessary to verify your identity or protect the integrity of the platform.
• Referral programmes: If you arrive at bv1188 through a referral link, we may receive limited data from the referring party to attribute the referral correctly.

5. How We Use Your Data

bv1188 processes your personal data for the following purposes:

• Account management: Creating and maintaining your registered account, verifying your identity and age, and enabling access to all platform features.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and cryptocurrency channels; settling bets and game outcomes; awarding bonuses and promotional credits.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing unauthorised account access, identifying multi-accounting and bonus abuse, and fulfilling our anti-money laundering obligations.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling; enforcing deposit limits, self-exclusion requests, and cooling-off periods at the player's request or at our discretion where player welfare requires it.
• Customer support: Responding to your enquiries, resolving complaints, and maintaining records of support interactions for quality assurance and dispute resolution.
• Legal and regulatory compliance: Retaining records as required by applicable financial integrity, anti-money laundering, and record-keeping obligations.
• Marketing communications: Sending you promotional emails, SMS notifications, or in-platform messages about bonuses, tournaments, and new game releases — but only where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, navigation, performance, and the overall user experience on bv1188.

6. Legal Basis for Processing

bv1188 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and bv1188, including account registration, game operation, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, AML checks, and financial record-keeping.
• Legitimate interests: Processing carried out for bv1188's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing — such as sending marketing communications — you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing

bv1188 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and cryptocurrency network processors — to execute deposit and withdrawal transactions on your behalf.
• KYC and identity verification providers: Third-party services that verify the authenticity of identity documents and confirm age eligibility.
• Fraud and AML screening services: Providers that screen transactions and account behaviour against fraud and financial crime databases.
• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios may receive anonymised session and gameplay data necessary to deliver their games through the bv1188 platform.
• Customer support tools: Live chat and helpdesk software providers used to deliver our 24/7 English-language support service.
• Analytics providers: Aggregated, anonymised platform usage data may be shared with analytics tools to support service optimisation. No personally identifiable information is included.
• Law enforcement and regulators: We may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by law, court order, or to protect the rights, property, or safety of bv1188, its players, or the public.

8. Data Retention

bv1188 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your registered account plus five (5) years following account closure, to satisfy financial record-keeping and AML compliance obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for three (3) years from the date of the interaction for dispute resolution and quality assurance purposes.
• Technical and log data: Retained for up to twelve (12) months for security and fraud investigation purposes.
• Marketing consent records: Retained for the duration of the consent period plus three (3) years for compliance audit purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

9. Cookies & Tracking Technologies

bv1188 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These enable core features such as account login sessions, game loading, and payment processing. These cookies cannot be disabled without severely impacting platform functionality.
• Functional cookies: Remember your preferences, such as language settings, display preferences, and previously visited game categories, to personalise your experience on bv1188.
• Analytical cookies: Collect aggregated, anonymised data about how players navigate and interact with the bv1188 platform. This data is used exclusively to improve the site and does not identify individual users.
• Security cookies: Help detect and prevent fraudulent activity, multi-accounting, and bot access to protect the integrity of the platform and the safety of all registered players.

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the bv1188 platform. bv1188 does not use third-party advertising cookies or behavioural tracking cookies that profile you for the purposes of targeted advertising on external websites.

10. Your Data Rights

As a registered user of bv1188, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this within 30 calendar days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 8.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request a machine-readable export of the personal data you have provided to bv1188 directly, to the extent technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing communications. We will honour all opt-out requests promptly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11. Security Measures

bv1188 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bv1188 servers.
• Encrypted data storage for sensitive personal data including KYC documents, financial data, and account credentials.
• Access controls restricting internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging.
• Two-factor authentication (2FA) available to all registered players and enforced for all internal administrative accounts.
• Regular security audits and penetration testing conducted on the bv1188 platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to data security incidents in a timely manner.

While bv1188 takes every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. We encourage all players to use a strong, unique password for their bv1188 account and to enable two-factor authentication to reduce the risk of unauthorised access.

12. Minors

The bv1188 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on bv1188, please notify us immediately at [email protected].

13. Changes to This Policy

bv1188 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the bv1188 platform at least 7 days before the changes take effect. The effective date displayed at the top of this page will be updated each time a material revision is made.

Your continued use of the bv1188 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bv1188 handles your personal data, please contact our privacy team using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Response time: Within 30 calendar days for data subject requests; within 24 hours for general privacy enquiries via email
• Live chat: Available 24/7 on the bv1188 platform for immediate privacy questions
• Language: English

We are committed to resolving all privacy-related enquiries fairly and transparently. If you are not satisfied with our response to a data rights request or privacy complaint, you may seek further recourse through applicable consumer or data protection channels in Bangladesh.